View Official Policy: Resolve Disputes Policy
University of Georgia p-card holders are responsible for monitoring all transactions related to their p-card in a timely manner. Discrepancies with p-card purchases may arise related to incorrect pricing, delivery problems, incorrect items received, damaged items, or others. The p-card holder is responsible for disputing incorrect transactions and ensuring that discrepancies are appropriately resolved.
Responsible University Senior Administrator: Vice President for Finance & Administration
Responsible University Administrator: Procurement Officer
Policy Owner: Procurement
Policy Contact: Lynn Stephens, Dawn Cowart
Phone Number: 706-542-2361
Responsibilities: The cardholder is responsible for resolving disputes with the vendor and may file a dispute with Bank of America if the vendor fails to promptly resolve the issue.
Responsibilities: The cardholder is responsible for sending a copy of the completed dispute form to the P-Card Coordinators and the individual responsible for compiling the reconciliation package. The cardholder should also add a comment in WORKS™ noting that the charge has been disputed and that either a credit is expected or that a dispute form has been faxed to the bank.
Date Issued: 04/01/2017