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Resolve Disputes

Purchasing-Card

View Official Policy: Resolve Disputes Policy

University of Georgia p-card holders are responsible for monitoring all transactions related to their p-card in a timely manner. Discrepancies with p-card purchases may arise related to incorrect pricing, delivery problems, incorrect items received, damaged items, or others. The p-card holder is responsible for disputing incorrect transactions and ensuring that discrepancies are appropriately resolved.

Responsibilities

Responsible University Senior Administrator: Vice President for Finance & Administration 

Responsible University Administrator: Procurement Officer

Policy Owner: Procurement

Policy Contact: Lynn Stephens, Dawn Cowart

Phone Number: 706-542-2361 

Responsibilities: The cardholder is responsible for resolving disputes with the vendor and may file a dispute with Bank of America if the vendor fails to promptly resolve the issue. 

Responsibilities: The cardholder is responsible for sending a copy of the completed dispute form to the P-Card Coordinators and the individual responsible for compiling the reconciliation package.  The cardholder should also add a comment in WORKS™ noting that the charge has been disputed and that either a credit is expected or that a dispute form has been faxed to the bank.

Date Issued: 04/01/2017

Last Reviewed/Updated: