Bank of America – Mr. Jordan Johnson
Phone: 888-715-1000, Ext 22119 Email: Jordan.Johnson2@baml.com
Responsible University Senior Administrator: Vice President for Finance & Administration
Responsible University Administrator: Procurement Officer
Policy Owner: Procurement
Phone Number: 706-542-2361
Responsibilities: The cardholder is responsible for resolving disputes with the vendor and may file a dispute with Bank of America if the vendor fails to promptly resolve the issue.
Responsibilities: The cardholder is responsible for sending a copy of the completed dispute form to the P-Card Coordinators and the individual responsible for compiling the reconciliation package. The cardholder should also add a comment in WORKS™ noting that the charge has been disputed and that either a credit is expected or that a dispute form has been faxed to the bank.
Series documents administration of credit cards and P-Cards issued to institutional staff and units. Records may include: applications; master monthly billing statements; individual card holders' statements; billing summaries; printouts including vendor analysis by code; number of charges and stores; use summaries; related correspondence.
Retention: 7 years, BOR 0472-03-013
For expenditures processed with grant funding, all documentation should be retained for the life of the grant plus seven (7) years. 0472-09-006
Question 1. Are fraudulent charges disputed?
Answer 1. No, fraudulent charges should be reported by calling the Bank of America (1-866-500-8262) within 24 hours of discovering the fraudulent use. The Cardholder's Approving Officials and the Pcard Coordinators in Procurement must also be notified immediately in writing. In the email be sure to reference the last four digits only of the current card number. Provide a brief summary of what has occurred, listing transaction details for fraudulent charges. After reporting the compromised card to the bank and UGA officials the card must be destroyed if it is present.