Bank of America – Qurtise Forrest
Phone: 704-719-8951 Email: email@example.com
Responsible University Senior Administrator: Vice President for Finance & Administration
Responsible University Administrator: Procurement Officer
Policy Owner: Procurement
Phone Number: 706-542-2361
Responsibilities: The cardholder is responsible for resolving disputes with the vendor and may file a dispute with Bank of America if the vendor fails to promptly resolve the issue.
Responsibilities: The cardholder is responsible for sending a copy of the completed dispute form to the P-Card Administrators and the individual responsible for compiling the reconciliation package.
Series documents administration of credit cards and P-Cards issued to institutional staff and units. Records may include: applications; master monthly billing statements; individual card holders' statements; billing summaries; printouts including vendor analysis by code; number of charges and stores; use summaries; related correspondence.
Retention: 7 years, BOR 0472-03-013
For expenditures processed with grant funding, all documentation should be retained for the life of the grant plus seven (7) years. 0472-09-006
Question 1. Are fraudulent charges disputed?
Answer 1. No, fraudulent charges should be reported by calling the Bank of America (1-888-449-2273) and emailing DOAS (PCard@DOAS.GA.GOV) within 24 hours of discovering fraudulent use. In the email to DOAS be sure to reference the last four digits only of the current card number. Provide a brief summary of what has occurred, listing transaction details for fraudulent charges. The compromised card, cut in half, should be sent to a P-Card Administrator.